Sprint phone service reviews on MoneySavingsPro Website
I came across the site, MoneySavingPro, where I found a few reviews on Sprint’s service. The site had an overall star review rating of 2 out of 5 stars. Let’s start off with the good reviews, most, if not all of the good reviews were from years back like 2016/2017. I did not find any good reviews from this year or the previous year. The good reviews were about affordability and good customer service. Some also praised the internet speed and data plans. Here’s a review: For the bad reviews, there were current reviews from this year and the previous one. A lot of customers were not happy with their customer service. They complained about how they are always put on hold and Sprint doesn’t pass information across to them before acting. They were unhappy that customer service was ‘unfriendly’ and seemed to ‘not know what they are doing’. Someone also complained about difficulty in purchasing. Here’s one of the bad reviews: (Source)
Sprint phone service reviews on Trustpilot website
The next site I visited was Trustpilot and the site has an overall star review rating of 1.2 stars out of 5. A lot of the good reviews were about customer service reps. Customers praised the reps that attended to them and showed their gratitude. Here’s one of the reviews: Now, onto the bad reviews, there were complaints about issues with phones, raising of bills and customer service. A customer also complained that he/she had cancelled their account with Sprint and paid off their balance and Sprint confirmed it, now months later they were given a debtor collectors notice and are being billed. Some claimed they left out information and were ‘misled’ by the sales rep. Here’s a review: (Source) I can’t wait to leave and give my hard earned money to a cell company who will charge me less and not add all new fees, taxes and other charges without telling you. Please I beg you, DO NOT I repeat DO NOT ever commit any money to this company. They will just take, take and take from you. Buyer beware don’t do it!!!!!! Last Words After reading through a lot of reviews on different sites, it is clear that a lot of customers are not quite happy with the company and their services. Sprint has a lot of work to do.
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